Third-Party Services

Version 3.0, effective as of May 13, 2022

JetBrains s.r.o. (“JetBrains”) is a products and services provider based in the Czech Republic (EU), so its activities are directly regulated by the EU General Data Protection Regulation (GDPR). JetBrains relies on certain third parties and affiliates, which may host some products offered by JetBrains, facilitate communication between JetBrains and customers, or otherwise help JetBrains with certain processes. Due to the nature of their engagement, these entities may have access to certain data shared by customers (including but not limited to some personal data). Here is a more detailed overview of the third parties and JetBrains affiliates to which customer data can be made available.

A. Third Parties and JetBrains Affiliates Engaged in the Provision of Products and Services (Sub-Processors)

JetBrains offers products that are installed on customers’ infrastructure as well as products hosted by JetBrains. If you install on-premises products such as IDEs or .NET & Visual Studio Tools, these products are located on your hardware. JetBrains does not provide hosting for these products and does not have access to any of your data processed with these tools, unless you actively decide to share this data with JetBrains. Please note that some on-premises products have certain plugins or extensions that might be installed by you and communicate with JetBrains servers. Please read the documentation for more information before installing and using such extensions and plugins.

If you use a service hosted by JetBrains, or share certain personal data through a support request, JetBrains may process the data with the help of the following third-party providers and affiliates. JetBrains considers these entities to be possible sub-processors of customers’ personal data in terms of the GDPR, and JetBrains maintains data processing agreements with them. This ensures adequate levels of data protection consistent with JetBrains’ obligations to its customers. JetBrains will inform customers about the changes of these sub-processors in accordance with the applicable data processing agreement.

1. Third-Party Hosting Providers

When JetBrains offers services that it hosts, the following third parties are used as hosting sub-providers:

Product Name Third-Party Provider Data Center Location
Code With Me* Google Cloud EMEA Limited (Ireland) Finland (EU)
Datalore (Community, Professional)* Amazon Web Services EMEA SARL (Luxembourg) Ireland (EU)
Space Amazon Web Services EMEA SARL (Luxembourg) Ireland (EU)
TeamCity Cloud* Amazon Web Services EMEA SARL (Luxembourg) Ireland (EU)
YouTrack InCloud* Amazon Web Services EMEA SARL (Luxembourg) When you confirm the creation of a new instance, you choose the location where JetBrains stores your data from a list of available data centers. YouTrack InCloud instances can be stored in the following data center locations: US West (N. California), EU (Ireland), Asia Pacific (Singapore).

*Code With Me, Datalore, TeamCity, and YouTrack are also available in on-premises versions installed on the customer’s infrastructure. This is an option for customers who prefer not to have their data hosted by third parties. Please contact the JetBrains Sales team for more information.

For communication with customers, JetBrains uses the following providers, which may also process certain customer data made available by customers as part of their communication:

Service Third-Party Provider Data Center Location
Support ticket system Zendesk, Inc. (U.S.) Germany (EU)
Internal support systems Amazon Web Services EMEA SARL (Luxembourg) Ireland (EU)
Internal support systems Google Cloud EMEA Limited (Ireland) Finland (EU)

2. Affiliates Engaged in JetBrains’ Services

When customers bring any request for services that includes personal data processing, JetBrains may engage its affiliates in the provision of such a service and make the personal data available to them as necessary to provide the services as described here.


B. Third Parties Supporting JetBrains Internal Processes (Other Recipients)

When JetBrains processes data for internal purposes as a data controller, other JetBrains affiliates listed here may have access to the data as needed. Additionally, JetBrains uses additional providers that do not have access to customer content processed as part of JetBrains’ services, but that can receive certain personal data relating to, for example, individual customers, contact details of corporate customers’ employees or other representatives, users of products of services, visitors to JetBrains’ websites or premises, or other individuals.

  1. Essential Processors

    These providers are engaged by JetBrains for the processing of data necessary for our products or services to work, for our communication with customers or users, or for further internal operations, and include, but are not limited to:

    • Providers of hosting for JetBrains’ internal applications and email and file storage providers, such as Amazon AWS, Microsoft Azure, or Google Cloud Platform;
    • Providers of messaging services, such as Marketo;
    • Providers of authentication services, such as Google, GitHub, GitLab, or BitBucket;
    • Payment services providers, such as Adyen or Braintree; 
    • Providers of billing, accounting, and taxation platforms, such as NetSuite, Avalara, or Taxamo;
    • Anonymous analytics providers, such as Google (Google Analytics, Google Tag Manager, and Google DoubleClick) for analytics on our websites, HotJar for analytics on our websites, or Bugsnag for analytics in our mobile apps.
  1. Optional Processors

Optional processors are used for certain types of processing with which you expressly agree or otherwise consent to, for instance, when you interact with JetBrains’ social media profiles or complete an optional survey. Optional processors include but are not limited to:

The providers and entities in Section B process the data on behalf of JetBrains as a controller and are engaged by JetBrains as described in the Privacy Policy. JetBrains does not sell your data to any third party.

Contact us

If you have any questions or concerns, please let us know by sending an email to privacy@jetbrains.com.