Troubleshooting

This page provides troubleshooting tips for common issues you may encounter when using JetBrains Console. If the issue you're experiencing is not listed here or the suggestions do not help, submit a support request.

Network issues

If JetBrains Console is not able to send requests to the API service, you will see an error message indicating a network issue. This can either mean that the service is temporarily unavailable or something is blocking network requests.

Steps to troubleshoot

Refresh the page to make sure the issue is permanent.
Confirm the issue is related to the network or device configuration.
Try accessing JetBrains Console from a different network and device, for example, your cell phone or personal laptop via a mobile hotspot or home network.
Contact your IT or security team.
Ask them to check if there are any restrictions for the api.jetbrains.cloud hostname and the jetbrains.cloud domain. Restrictions can be device-specific or related to the network, VPN, traffic filtering, or firewall configuration.
If necessary, provide this troubleshooting page as a reference.

14 January 2026