COMMITMENT TO CONSUMERS
(a) Designation of Products and Plugins.
A helpful designation of our Products and a description of their main functional characteristics, including technical protection measures, compatibility, and interoperability details, can be found on our JetBrains website under the bookmark of the relevant Product or in one place at https://www.jetbrains.com/help/
. These details about Plugins can be found at https://plugins.jetbrains.com/
when you select the relevant Plugin.
(b) Price of Products and Plugins.
The price of paid Products and Plugins is visible in the relevant subscription options or in one place here: https://www.jetbrains.com/store
. Payment terms can be found in the Prices and Payment Terms section of the Terms of Purchase. JetBrains Products and Plugins are made available to you online via electronic means at no additional charge or cost.
Our Products and Plugins are delivered electronically, as described in the Product Delivery section of the Terms of Purchase.
(e) Product support.
If you run into a Product or JetBrains Plugin issue and need help resolving it, consider looking at our support page at https://www.jetbrains.com/support/
and asking us a question – we would like to hear from you. Note that support for Plugins licensed by third parties must be requested from these third parties.
(f) Liability for Defects.
Our goal is to create Products and Plugins that will work without defects. If you purchase a paid subscription to our Products or JetBrains Plugins, you always have the right to ask us to remove a defect that you discover within a reasonable period of time, unless its removal is impossible or unreasonably costly. You can ask for the removal of a defect:
(g) Right for Discount or Withdrawal.
- during the respective subscription period in case of Products or Plugins delivered as a part of a paid subscription. If you are entitled to keep a copy of the Product after the subscription period ends without any payments (e.g., under a fall-back license) and you decide to do so, you can no longer ask for the removal of the defects.
- two years from the delivery of the JetBrains Product or JetBrains Plugin in case of Products or Plugins delivered as a one-off download without any subscription.
Even if our Products and Plugins have built-in functionality to perform automatic updates, we ask you to perform regular checks for updates. Should you fail to update the Product, we cannot grant you the full scope of warranty rights.
If you notify us of any defects in our Product or JetBrains Plugin, we ask you to provide us with reasonable cooperation to investigate the cause of the defect, including assessing your digital environment, e.g., technical or program equipment and network connection. In the absence of your cooperation, you will be asked to prove the defect of our Product or Plugin.
(j) Withdrawal and Refund Program.
. To do so, please contact our Sales team
and send us the order reference number, invoice number, or other purchase-related information.
(k) Our Liability
(l) Governing Law.
(m) Dispute Resolution.
Any dispute between JetBrains and you which cannot be settled amicably will be resolved before the court where you have your habitual residence, unless you choose to bring your action before the court of the Czech Republic. Consumer complaints can also be addressed to the Czech Trade Inspection Authority (www.coi.cz
), which is also competent for the out-of-court settlement of consumer disputes. Alternatively, consumers can select the European Commission's online platform for dispute resolution (http://ec.europa.eu/consumers/odr
(n) Your equipment.
We would like to advise you that you must have adequate technical or software equipment and network connection for access or use of our Products.
(o) Genuine Tools
. If you want to check if your tools are genuine or report an illegal use, take a look at https://www.jetbrains.com/genuine-tools/
for more information.
(p) Feedback and Communication.
If you want to share Product feedback or any complaints with us, you can do so in-Product by clicking the "submit feedback" button. In any case, you can also reach out to us at emails: email@example.com
or call us at +420 241 722 501.
All customer-relevant JetBrains legal documents are available at https://www.jetbrains.com/legal.