# Tools for Agents

Helpdesk agents have access to a range of tools that help them efficiently manage customer support inquiries and provide high-quality service. To work with these tools, agents can select the Helpdesk link in the main navigation menu.

| Feature | Description |
| --- | --- |
| [Predefined Search Queries for Tickets](default-saved-searches-agents.html) | Preconfigured search queries provide quick access to new tickets, unresolved tickets, unresolved tickets for yourself as an agent, and more. |
| [Comment Templates](comment-templates.html) | Comment templates let agents compose pre-written responses that can be easily inserted into a support ticket. |
| [Revise Public Comments](revise-comment-action.html) | The ability to revise a public comment without generating a reply to the customer lets agents update text in hastily-posted comments or update the visibility before adding the comment. |
| [Agent Signatures](default-agent-signatures.html) | Default signatures let agents automatically append contact info to public comments in helpdesk tickets. |
| [Mark Tickets as Spam](marking-tickets-as-spam.html) | This action rule helps keep your helpdesk projects free from irrelevant tickets and prevent malicious users from inundating your agents with spam. |
| [CC Recipients and Customer Groups](helpdesk-add-users-in-cc.html) | Agents can add reporters and other users to tickets as CCs, or share tickets with customer groups, to keep all concerned parties up to date on the ticket status. |
| [Create Tickets for Other Users](create-tickets-for-other-users.html) | Agents can create tickets on behalf of other users when they want to log feedback received in a direct email or in a conversation. |

To learn more about each of these features, follow the links to the corresponding article.