# Manage User Accounts for Agents

The number of active agents along with standard users affects the price of the YouTrack license. In this article, we describe how you can manage agent users in YouTrack.

> **Note: Availability**
> The Agent user type is only available when there is at least one helpdesk project in the system. Until then, the Users page and the user profiles don't show this information.
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> To learn how to create a helpdesk project in YouTrack, see [Create a Helpdesk Project](create-helpdesk-project.html).

When you purchase a YouTrack license, you decide how many agent and standard user licenses you need. Each registered user with full access to YouTrack features needs a standard user license. In addition to a standard user license, every agent user needs an agent license to be able to communicate with external helpdesk users.

## View Agents

On the Users page, you can view the list of all agents in YouTrack.

Procedure: To view the list of agents:

1. From the main navigation menu, select ![](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/settings.svg) `Administration > Access Management > Users`.

2. Deselect the Standard user and Reporter options so that only the Agent option remains selected.

![The list of users filtered to show only agents.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/user-list-types-agents-only.png)

* You can see the list of all Agent users, including banned accounts.

3. To view only unbanned agents, use the filter Banned is no. This shows you how many agents are counted for license limitations.

For more details about filtering the list of users, see [Search for Users](search-users.html).

![The list of agents with active user accounts.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/user-list-types-agents-unbanned.png)

## Reallocate Agent Licenses

When you need to grant some users agent licenses and revoke agent access from others, you can do that either on the Users page or in the profile of a particular user.

* On the Users page, locate the target user and select the new user type from the dropdown in the User Type column. ![The option to change the user type from the list of users.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/change-user-type-dropdown.png)

* In the profile of a user, select the new type from the User type dropdown and click the Save button. ![The option to change the user type in a user profile.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/change-user-type-dropdown-user-profile.png)

For more details, see [Change the User Type](manage-user-types.html#change-user-type).

To view the number of currently used agent licenses, open the License Details tab on the Global Settings page.

![License details showing agent user allocation for a YouTrack Server installation.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/license-details-server.png)

To learn more about agents in helpdesk projects, see [Helpdesk Agents](manage-agents.html).