# The Helpdesk Project Template

When you create a YouTrack project with the Helpdesk project template, the project is created with the default settings that are described on this page.

## Fields

The following issue fields are attached to the project by default:

| Name | Type | Values | Default value | Can be empty |
| --- | --- | --- | --- | --- |
| Priority | enum[1] | High, Normal, Low, Urgent | Normal | false |
| Type | enum[1] | Question, Incident, Problem, Task | Question | false |
| State | state[1] | New, Open, Pending, On hold, Solved*, Duplicate* (*)Resolved | Submitted | false |
| Assignee | user[1] | <All users who are members of the project team> | Unassigned | true |

## Workflows

The following default workflows are attached to the project automatically:

* [Duplicates](workflow-duplicates.html)

* [Helpdesk](workflow-helpdesk.html)

* [Process Spam](workflow-process-spam.html)

To learn more about these workflows and their rules, see [Helpdesk Workflows](helpdesk-workflows.html).