# Disable Two-factor Authentication

Users can enable two-factor authentication by pairing their Hub account with an authentication app. YouTrack provides recovery codes that can be used as one-time passwords to access the application. If a user doesn't have the recovery codes and no longer has access to the authentication app that is paired with the Hub account, he or she is unable to log in.

* As an administrator with the Low-level Admin Read and Update User permissions, you can restore access by disabling this feature in the user's profile. The Low-level Admin Read permission lets you access the Account Security tab in another user's profile, while the Update User permission lets you disable two-factor authentication.

* If you are the default administrator for the installation and have lost access to your second factor for authentication, you can restore access by resetting your account. For instructions, see [Manage or Restore the Default Administrator Account](changing-or-restoring-password-and-permissions-for-root.html).

> **Note: Working with an External Hub Service**
> In YouTrack installations that are connected to an external Hub service, personal information and access rights for YouTrack user accounts are managed directly in Hub. The YouTrack profile contains a link to the Hub account which you can use to update personal information and manage logins for the YouTrack user account.
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> To learn how to disable two-factor authentication for a user account in Hub, please refer to the [Hub documentation](https://www.jetbrains.com.cn/en-us/help/hub/disable-two-factor-authentication.html).

Procedure: To disable two-factor authentication for a user account:

> **Tip:**
> Requires permissions: Low-level Admin Read, Update User

1. From the main navigation menu, select ![](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/settings.svg) `Administration > Access Management > Users`.

2. Click the name of the user account for which you want to restore access. Use the filter in the header to find users that match specific attributes.

3. Switch to the Account Security tab.

4. Locate the control for Two-factor authentication.

![YouTrack interface with the control to disable two factor authentication highlighted.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/disable-two-factor-authentication.png)

5. Click the Disable button.

* Two-factor authentication is disabled for the user account.

* The user is able to log in to YouTrack with a username and password.