# Outbound Message Handling

The Outbound Message Handling settings determine how email notifications that are generated by comments and updates in helpdesk tickets are delivered to reporters. These settings are not specific to a single email channel. Instead, they are applied to all email channels in a single helpdesk project. These settings are unavailable for editing at the channel level and are either configured at the project or the global level.

![Email channel settings with Outbound Message Handling options displayed.](https://resources.jetbrains.com.cn/help/img/youtrack/2026.2/email-channel-outbound-message-handling-settings.png)

The following settings are displayed here:

| Setting | Description |
| --- | --- |
| Sender name | The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level.     This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications.     To update this value, open the Notifications settings in your helpdesk project. To learn more, see [Manage Project Notification Settings](project-notification-templates.html).                 |
| From address | The email address that is used to send notifications for issues in this project. This sets the value for the `"From:"` field in the email header. You can either use the format `sendername<email@yourdomain.com>` or enter an email address without the sender name. If you do not set a value, notifications are sent from the address that is set as the global default in YouTrack.     This setting is only available when your YouTrack Cloud instance is connected to a custom mail server.     To update this value, open the Notifications settings in your helpdesk project. To learn more, see [Manage Project Notification Settings](project-notification-templates.html).     For more information, see [From and Reply-to Addresses](email-from-addresses.html).   |
| Reply-to address | An optional address to which email replies are sent. This sets the value for the `"Reply-To:"` field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies.     If you do not set a value, replies are sent to the address from which the message was sent.       * If you set the value for the From address in the project, replies are sent to this address.    * If you leave the From address empty, replies are sent to the address that is set as the global default in YouTrack.     To update this value, open the Notifications settings in your helpdesk project. To learn more, see [Manage Project Notification Settings](project-notification-templates.html).                 |